General Policy

We, TrendJoy, value our customers and are committed to providing a satisfactory experience with our products and services. This refund policy outlines the circumstances under which refunds may be granted.

Eligibility for Refunds

Subscription Products: We offer refunds for Subscription products within 14 days of the purchase date.

Refund Requests

To request a refund, please contactus using the contact us page with your order details, including the order number, product details, and the reason for the refund request.

Refund Approval

We will evaluate each refund request on a case-by-case basis. The approval of a refund is at our sole discretion.

Refunds for digital products will be issued if the product is found to be defective, not as described, or if you encounter technical issues that we are unable to resolve within a reasonable time.

For physical products, refunds will be issued if the product is defective, damaged upon arrival, or if we are unable to replace the product with a satisfactory replacement.

Refund Process

Once a refund is approved, we will initiate the refund process. Refunds for digital products will be processed within 30 business days.

Exemptions

Some products or services may not be eligible for refunds to the discretion of TrendJoy.